Assessor Resource

CPPSEC4010A
Manage monitoring centres

Assessment tool

Version 1.0
Issue Date: May 2024


This unit of competency has application in those work roles involving the management of security operations from a monitoring centre environment. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

This unit of competency specifies the outcomes required to organise and control a security monitoring centre. It requires the ability to manage staffing and resources, implement and review operations, and promote continuous improvement strategies.

This unit may form part of the licensing requirements for persons responsible for managing the operations of security monitoring centres in those states and territories where these are regulated activities.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

effectively managing staff, systems and equipment resources to achieve operational plans for a monitoring centre within legislative parameters

communicating with staff and colleagues to ensure the ongoing effectiveness of information receipt, interpretation and transmission

identifying communication and resourcing problems and implementing learning opportunities for staff and continuous improvement strategies for monitoring operations

accurately preparing and completing monitoring records and reports in compliance with legal parameters.

Context of and specific resources for assessment

Context of assessment includes:

a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.

Resource implications for assessment include:

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules, organisational policies and duty statements.

Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

This unit of competency could be assessed using the following methods of assessment:

observation of processes and procedures

questioning of underpinning knowledge and skills.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.

Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the skills and knowledge and their level required for this unit.

Required skills

assess and implement appropriate response to received information

coaching and mentoring to provide support to colleagues

communicate in a clear and concise manner using appropriate terminology

deliver project objectives within budget constraints

develop and manage key performance indicators

estimate and calculate resource and assistance requirements

identify and diagnose faults or deficiencies in operation of security systems

implement safe and environmentally sound workplace practices

interpret security codes and alarm signals

maintain operations within budgetary parameters

monitor systems and monitor performance

monitor, evaluate and interpret data and information

negotiation

operate and maintain a range of security systems

phonetic alphabet

prepare and present written/computer-based information

read and interpret technical data and specifications

relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

risk assess incidents

write reports and complete documentation.

Required knowledge

approved communication terminology and codes and signals

back-up procedures

change of shift procedures

common faults and malfunctions in security systems

emergency procedures

interviewing, counselling, negotiation and mediation techniques

management and leadership styles and culture

operational principles and functions of security systems and software/hardware

operations management

principles of change management

problem solving strategies

range of security risk or incident situations and appropriate response procedures

reporting and documentation procedures

risk and conflict management

risk assessment methods

types of alarm systems and equipment

workplace environmental and OHS hazards and risks.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislative requirements may relate to:

Australian standards and quality assurance requirements

crowd control and control of persons under the influence of intoxicating substances

general 'duty of care' responsibilities

licensing or certification requirements

privacy and confidentiality

relevant commonwealth, state and territory legislation, codes and national standards for:

anti-discrimination

cultural and ethnic diversity

environmental issues

equal employment opportunity

industrial relations

OHS

relevant industry codes of practice

telecommunications

trespass and the removal of persons.

Organisational requirements may relate to:

access and equity policies, principles and practices

business and performance plans

client service standards

code of conduct, code of ethics

communication and reporting procedures

complaint and dispute resolution procedures

emergency and evacuation procedures

employer and employee rights and responsibilities

OHS policies, procedures and programs

own role, responsibility and authority

personal and professional development

privacy and confidentiality of information

quality assurance and continuous improvement processes and standards

resource parameters and procedures

roles, functions and responsibilities of security personnel

storage and disposal of information.

Relevant informationmay include:

alarm response procedures

alarm service information

applicable legislation and codes of practice

communication and reporting channels

manufacturers specifications

operational plans

operations manuals

personnel schedules

terms of reference.

Preventative and breakdown maintenance arrangementsmay include:

alternative and backup systems and procedures

emergency response plans

preventative maintenance plans

programmed maintenance.

Security systemsmay relate to:

access control systems

electronic, audio, visual, digital surveillance and recording systems

fire detection systems

intruder detection and alarm systems

process control or building management systems.

Relevant personsmay include:

clients

colleagues

emergency services personnel

field staff

management

technical personnel.

Communication channels and processesmay include:

direct line supervision paths

established communication protocols

formal communication pathways

lateral supervision paths

organisational communication networks

verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.

Riskrelates to:

the chance of something happening that will have an impact on objectives.

Documentationmay include:

activity logs

radio and telephone records

records of conversation

running sheets

security logs

security systems faults and diagnosis

situation reports

testing and inspection results

written and computer-based reports.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Applicable provisions of legislative and organisational requirements relevant to managing monitor centres are identified and complied with. 
Operational plans and other relevant information are accessed and reviewed. 
Preventative and breakdown maintenance arrangements for security systems and technology are determined and confirmed. 
Procedures for the allocation and replacement of security systems are determined and confirmed. 
Designated operational roles and responsibilities are determined and confirmed with relevant persons. 
Communication channels and processes are determined and confirmed with relevant persons. 
Operational budgets and delegations are confirmed and maintained within agreed limits and allocations. 
Occupational Health and Safety (OHS) issues are identified and appropriate risk control measures implemented in accordance with organisational requirements. 
Performance of security systems and technology is monitored for operational efficiency and effectiveness. 
Security operations are systematically monitored and reviewed against operational plans. 
Implementation of security operations are confirmed within scope and competence of designated roles and responsibilities. 
Operational plans are modified as required to maintain security requirements and communicated to relevant persons. 
Assistance requirements for relevant persons are identified and actioned in accordance with organisational procedures. 
Security operations are conducted in accordance with relevant OHS, legislative and organisational requirements. 
A process of continual assessment is applied to review and evaluate effectiveness of security operations. 
Operational outcomes and performance reports are reviewed and evaluated to identify opportunities for improvement. 
Review findings and recommendations to inform future practice are prepared and presented to relevant persons in accordance with organisational procedures. 
Presented information uses clear and concise language and meets organisational standards of style, format and accuracy. 
Relevant documentation is completed and securely maintained in accordance with organisational procedures. 

Forms

Assessment Cover Sheet

CPPSEC4010A - Manage monitoring centres
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPSEC4010A - Manage monitoring centres

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: